Terms
New accounts: All new accounts must submit their resale number, website, store name and shipping address along with their first order to receive wholesale pricing.
Minimum opening order: $300; minimum re-order $250
Ordering: Please submit all orders through email. An invoice will then be emailed back to you.
Payment: Payment must be made up front for all new accounts, net terms may be considered for established accounts. All payments can be made by check, credit cards are not accepted for wholesale orders.
Shipment: Domestic shipping is calculated as 15% of the order. Domestic orders are shipped via FedEx. International shipping is calulated based on order and country it is shipping to. International orders are shipped via USPS International Priority.
Cancellations: Cancellations will be charged a 15% cancellation fee. I will waive this fee if I receive your cancellation within 48 hours of placing your order.
Other Details
Turnaround time: Turnaround times are generally 4-6 weeks, depending on the size of your order and the time of year. Please contact me if you have a question about current turnaround times.
Process: All of my current wholesale items are wheel thrown, some are wheel thrown and altered. Glaze color may show some variation from piece to piece.
Breakage: Your order is carefully managed and packaged to insure safe delivery. If an item arrives damaged, please notify me immediately for a replacement.
Promotion: In order to promote my items in your store, you have my permission to use any images or written copy from my website.
Assistance: Need help putting together the perfecet order? I'm happy to help with any questions you may have.
Contact: whitney@whitneysmithpottery.com
call or text: 510-299-5936